Introduction

This policy (together with our terms of use) and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 
Ndaane organisation (We) are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Policy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Ndaane organisation.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our sites, you are accepting and consenting to the practices described in this Privacy Policy.

What personal data we collect

Personal data refers to any information which identifies you, or which can be identified as relating to you personally, such as your name, phone number and email address.

INFORMATION YOU PROVIDE TO US

We may process personal data that you provide to us directly (for example, through the websites that we operate, phone, email, social media etc), via third parties who you have given permission to pass on your information, and from publicly available sources or otherwise. 

This includes information you provide when you participate in discussion boards or other social media functions on our site or app (to the extent applicable), enter a competition, promotion or survey and when you report a problem with our site or any of our apps. The information you give us may include your name, address, e-mail address and phone number and personal description and/or photograph.

At the time of providing this personal information we will be clear of the purpose it is being collected, how you can subsequently ask for your data to be amended and how you can ask for it to be deleted.

INFORMATION WE COLLECT ABOUT YOU

With regard to each of your visits to our site, or use of one of our apps, we may automatically collect and process technical information about your computer, including (where available) your Internet Protocol address, login information, operating system and browser type and version, for system administration purposes and to report aggregate information. When reporting, this is statistical data about the browsing actions and patterns of usage of our sites, and does not (of itself) identify any individual by name. For more information on this please refer to our Cookie Policy below. 


We may also collect information about your visit,including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

Our site and apps use cookies to distinguish you from other users of our site and apps. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site and apps. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

How we use information about you

We will only use your personal data on relevant lawful grounds as permitted by the General Data Protection Regulation (GDPR) as it applies in the UK, tailored by the Data Protection Act 2018.

We require your personal data to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to provide details of and improve our products and services;

  • to provide a tailored experience and customise the website according to your interests;

  • if you register with us, to provide you with information (including our newsletter) relating to similar services, programmes or projects that we may offer from time to time;

  • to advise of changes to our organisation or services; and

  • to ensure that content from our site and apps is presented in the most effective manner for you and for your computer.

We will carry out internal research and analyse how you interact with us (for example, on our website) to help us understand the success of our activities, better understand behaviour and responses and identify patterns and trends.

We will aggregate this data and look at it as a whole, rather than on an individual basis. This helps us to understand trends in our audiences and to assess how our different communications and products are performing, and where we can make improvements.

We may share your information

Ndaane will not sell or lease your personal information to third parties and we will only share your data with third parties when:

  • Resorting to analytics and search engine providers that assist us in the improvement and optimisation of our site and apps

  • it is to provide you with a service or information including any benefits and services provided by third parties. Ndaane requires all such third-parties to treat your personal information as confidential and to comply with all applicable UK Data Protection Legislation (including the General Data Protection Regulation and Data Protection Act 2018) and Consumer Legislation in place at any given time;

  • you have given your explicit consent to do so;

  • where it is necessary to comply with an order from a statutory body which is empowered to require us to release your data; or to comply with any legal obligation; or to enforce or apply any of our terms which you are subject to; or to protect the rights, property, or safety of Ndaane, our team or others;

  • the Ndaane is acquired by a third party, in which case personal data held by it will be one of the transferred assets.

From time to time we may share personal data with organisations we work with. When this happens, we will first ensure these companies meet our high privacy standards, and we will always maintain strict control of what they see, how long they see it and what they use it for.

Security

We use your personal data to help protect our business and your account from fraud and other illegal activities, including using your personal data to maintain, update and safeguard your account.

We will also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our website. For example, using automated monitoring of unsuccessful login attempts to identify possible fraudulent attempts to gain access to your account.

  • All information you provide to us is stored on secure servers. We adopt appropriate technical and organisational measures to protect the security of all personal data held by Ndaane.

  • Although Ndaane tries to ensure your personal data is protected, we cannot guarantee the security of your data transmitted to our site; any transmission of data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

What are your rights

Individuals have rights over their personal data and at any point whilst we are in possession of or processing your personal data, you can contact us to enact your rights.

The General Data Protection Regulation (GDPR) gives everyone the following rights:

  • Transparency over how we use your personal information (right to be informed).

  • Request a copy of the information we hold about you, which will be provided to you within one month (right of access).

  • Update or amend the information we hold about you if it is wrong (right of rectification).

  • Ask us to stop using your information (right to restrict processing).

  • Ask us to remove your personal information from our records (right to be 'forgotten').

  • Object "opt-out" to the processing of your information for marketing purposes (right to object).

  • Obtain and reuse your personal data for your own purposes (right to data portability).

  • Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

We may not always inform you before collecting your data if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@ndaane.com.

You have a right to access the personal data that is stored about you. Your right of access can be exercised in accordance with the Act. You can contact us at info@ndaane.com for such requests.
For further information about your rights, please visit the Information Commissioner’s Office (ICO) website.

Links to other sites

Our website may contain links to other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies. We do not have any control over the content or security of other websites and cannot be responsible for your privacy and protection if you choose to visit these websites. Please check these policies before you submit any personal data to these websites.

Our Privacy Policy updates

We will be posting any changes we make to our privacy policy on this page in the future. Please check back frequently to see any updates or changes to our privacy policy.

Contact

If you have any questions or requests regarding this policy, please contact us at info@ndaane.com.